Privacy Policy


Updated July 31, 2014 by Airside Mobile Inc.


We, Airside Mobile, Inc. ("Airside"), are concerned about privacy issues and want you to be familiar with how we collect, use and disclose Personally Identifiable Information (as defined below). This Privacy Policy describes our practices in connection with Personally Identifiable Information that we collect through any of the mobile applications that we make available to the public (the "App"). This Privacy Policy does not address the collection, use or disclosure of information by any of our affiliates or by third parties.

By using the App, you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not use the App. We reserve the right to change this Privacy Policy. When changes to this Privacy Policy occur, we will notify you via an alert message. You will be prompted to accept or reject the terms of our updated Privacy Policy the next time you launch the App. You can determine when this Privacy Policy was last revised by referring to the "LAST UPDATED" legend at the top of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the App.


1. What Types of Information Do We Collect From You?

Personally Identifiable Information (or "PII")
PII is information that identifies you as an individual. In order for you to take advantage of particular opportunities provided through the App including expediting customs & immigration processes, placing orders, monitoring itineraries, and receiving offers, we may require that you furnish PII. We may collect PII from you, such as your name, postal address, telephone number, e-mail address, passport number, date and place of birth, credit card number or other payment account number (including the three (3) or four (4) digit validation code for your credit card), when you voluntarily provide it to us or when your employer provides any such PII to us under the auspices of corporate subscription agreements to one or more of our services.

Non-Personally Identifiable Information (or "Non-PII")
Non-PII is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the App. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our App.


2. How Do We Use Information Collected From You?

We do not sell or share your infomrmation (PII) with third parties for marketing purpose.

Personally Identifiable Information. We may use PII:

  1. to fulfill your requests, e.g., to allow you to order and receive items through our partners or to provide you with specific information that you request.
  2. to send you important information regarding the App, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications.
  3. to fulfill your purchase(s) (e.g., to process credit card payments in connection with your order).
  4. to customize content on our App (e.g., the restaurants that will deliver to your gate).
  5. to expedite, only at your specific request, customs and immigration services by sharing selected PII with the U.S. Government, specifically the U.S. Customs & Border Patrol.

Non-Personally Identifiable Information
Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non-PII with our affiliates and suppliers to improve our service offerings and to ensure the security and functionality of the App. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined.

IP Addresses and Mobile Device Identifiers
We do not collect or use Mobile Device Identifiers assigned by device manufacturers or wireless service providers. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.


3. How is Personally Identifiable Information Disclosed?

We may disclose PII:

  1. to our third party service providers who provide services such as payment processing, customs & immigration processes, order fulfillment, infrastructure provision, IT services, customer service, and credit card processing.
  2. to fulfill your purchase (e.g., to our service-provider partners to enable them to prepare and deliver your order or other service).
  3. o identify you to any person to whom you send messages regarding App-related content through social media services integrated into the App (only when you explicitly choose to use those social media services. For example, if you choose to link to your Twitter account and choose to send a message via the Twitter button within the App, your tweet will be identified as coming from your Twitter account).
  4. to an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
  5. to comply as we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

4. Other Important Notices Regarding Our Privacy Practices

Forums and Profiles
We may make available through the App services (for example, message boards, chat functionality, "profile pages" and blogs, among other services) to which you are able to post information and materials. Please note that any information you disclose through such services becomes public information, and may be available to visitors to the Site and to the general public. We urge you to exercise discretion and caution when deciding to disclose your PII, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE TO THIRD PARTIES THROUGH THE APP.

Third Party App
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.

US Customs & Border Patrol (US CBP)
To fulfill a request for expedited service for US CBP processes, Airside will facilitate the transmission of relevant PII at your specific direction to US CBP via secure, encrypted processes that meet the US CBP requirements for transmission of PII. Airside is NOT responsible for the use of such information by the US Government, including US CBP, and is NOT responsible for any actions the US Government, including US CBP, may or may not take based on that information.

Security
We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email.

Opt-Out
If you change your mind, and no longer wish to receive marketing-related e-mails from us on a going-forward basis, you may opt-out of receiving such marketing-related e-mails or from such sharing by changing the settings in your 'Settings' functions App or by contacting us at flightcrew@airsidemobile.com.

Changing or Suppressing PII
If you would like to review, correct, update, suppress or otherwise limit our use of your PII that has been previously provided to us, you may do so by adjusting your preferences in the 'Settings' functions for the apps or by contacting us at flightcrew@airsidemobile.com. We may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed.

Retention Period
We will retain your PII for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Note Regarding the Use of the Site by Children
The Apps are not directed to individuals under the age of thirteen (13), and we request that such individuals not provide PII through the Site.

Contacting Us
If you have any questions regarding this Privacy Policy, please contact us by e-mail at flightcrew@airsidemobile.com.

Please note that e-mail communications will not necessarily be secure; accordingly you should not include credit card information in your e-mail correspondence with us.

Contact us

  • Contact us if you have questions, feature request or to share your experience with our App! Looking forward to hear from you!
  • flightcrew@airsidemobile.com

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