How can I receive more help from Airside?
We’d love to hear from you! Please email us at [email protected]
FAQs
Who developed the Mobile Passport App?
Mobile Passport was designed and developed by the company, Airside. Our Mobile Passport App was just the start; it was authorized by U.S. Customs and Border Protection and trusted by 10 million people to streamline the international travel process. Our Airside Digital Identity App redefines the concept of mobile passport and the expanded use of …
How can I get a refund of my Mobile Passport plus subscription?
Managing subscriptions in the Apple App Store: Given our privacy-by-design commitment, Airside does not maintain a central database to store receipt validation, which means we cannot remotely locate or cancel subscriptions. If you upgraded to a Mobile Passport plus subscription prior to February 1, 2022, the Apple App Store will no longer auto-renew or charge your account …
How can I get a refund of my Mobile Passport plus subscription? Read More »
How do I manage my Mobile Passport plus subscription?
You may determine your subscription status a couple of different ways: 1. Store: The best way to determine and manage your subscription status is by visiting the App Store or Google Play Store. You can also refer to the order receipt email sent to you by the store. It will detail the subscription …
How do I manage my Mobile Passport plus subscription? Read More »
What happens to my Mobile Passport plus subscription now?
If you made an in-app purchase of Mobile Passport plus, you may continue to access your stored passport(s) and trip history on the app through your subscription’s expiration date.
What was Mobile Passport plus?
Mobile Passport plus was the premium version of the Mobile Passport App by Airside that provided convenient features, such as the automated document scanner to quickly and accurately capture passport details, encrypted storage of multiple passports, and a history of previous trips submitted on the app. As of February 1, 2022, in-app purchases of Mobile …
What is RushMyPassport?
RushMyPassport is a service provided by Expedited Travel that facilitates online application services for new or renewed U.S. passports with the U.S. Department of State. Airside and Expedited Travel partnered to create a combined service offering of the Mobile Passport App and RushMyPassport online passport application services. To prepare for future trips, travelers can find …
What is the Airside Digital Identity App?
The Mobile Passport App by Airside was just the beginning. We created Airside Digital ID App for new mobile identity services when traveling with American Airlines, renting your dream apartment, showing your health pass and more. Store your verified passports and driver’s licenses and other identity documents for free. You decide if, how, and with …
What is the Mobile Passport App by Airside?
From August 2014 to January 2022, the Mobile Passport application by Airside enabled U.S. and Canadian passport holders to submit passport information and answers regarding travel entry to U.S. Customs and Border Protection (CBP) on a mobile device. Airside designed the Mobile Passport App to reduce the associated administrative and operating functions carried out by …
