How can I get a refund of my Mobile Passport plus subscription?

Managing subscriptions in the Apple App Store: 

Given our privacy-by-design commitment, Airside does not maintain a central database to store receipt validation, which means we cannot remotely locate or cancel subscriptions. If you upgraded to a Mobile Passport plus subscription prior to February 1, 2022, the Apple App Store will no longer auto-renew or charge your account and initiate payments per the monthly or annual payout schedule.

Some purchases from the App Store may be eligible for a refund. Requests can be initiated using a web browser or by using the Settings app on your iPhone.

How to request a refund using a Web Browser:

  1. Sign in to reportaproblem.apple.com.
  2. Tap or click I’d like to, then choose Request a refund.
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

How to request a refund using the Settings app on your iPhone:

  1. Open the Settings app, then tap [your name] and Subscriptions.
  2. Choose the reason why you want a refund, then choose Next.
  3. Choose the app, subscription, or other item, then choose Submit.

If you need further assistance with your refund request or have questions about Apple’s refund policy, please contact the App Store directly at https://support.apple.com/ or 1-800-275-2273.

Managing subscriptions in the Google Play Store: 

To prevent your current subscription from renewing, cancel the auto-renew feature on your device no later than 24 hours before your next billing date.

Pro-rated refunds are managed by Google and Airside and can be initiated by the one of the following processes:

  1. On a mobile browser, open play.google.com/store/account, tap Order History, locate Mobile Passport and swipe left. Tap More, then select Request a refund or Report a problem. You may also open your device Settings, select Apps, select Mobile Passport, then select App details in-store. 
  2. Email Airside at [email protected] with your request and include the subscription order number.