If your request to cancel your Mobile Passport membership is in response to our recent decision to offer a premium version of the app called Mobile Passport plus, please know that the app update does not automatically sign you up for the paid premium version. You may still access and use the free version of the Mobile Passport app. You will only be charged if you choose to make the upgrade to Mobile Passport plus and exceed the 7-day free trial.
In the unfortunate case that you'd like to cancel your use of the app altogether and are using the free version of Mobile Passport, you may do so by uninstalling or deleting the app from your device.
If you made a purchase of Mobile Passport plus and are within the 7-day free trial period, you can cancel your current annual subscription in the Mobile Passport app, through the App Store or Google Play Store, and/or through your device settings. Please refer to the FAQ “How do I determine and manage my subscription status?” for more steps.
Mobile Passport is built on the foundation of personal data privacy. Airside Mobile does not store, sell or otherwise share personal data. Data is only located on the encrypted device. Airside Mobile does not have a central database or any other means to store receipt validation, which means that we cannot remotely cancel memberships.
Airside Mobile uses the standard Apple and Google subscription payment modules. After the 7-day free trial period for Mobile Passport plus expires the App Store or Google Play Store will charge your account and initiate payments as per the applicable annual payout schedule. If you believe that those processes - or any other store policies - are unsatisfactory, please address your concerns directly with the App Store or Google Play Store.