Mobile Passport enables U.S. citizens and Canadian visitors to save time during the entry process at most major U.S. airports and cruise ports!

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App-Related Questions

The Mobile Passport app enables U.S. passport holders and Canadian visitors to submit their passport and declaration information to U.S. Customs and Border Protection (CBP) via their mobile device instead of completing the traditional paper form, then access separate, expedited Mobile Passport lanes in the Federal inspection area. The app does not require pre-approval.

Mobile Passport plus ($14.99 annually) provides even greater convenience with use of the automated document scanner and storage of passport profiles in preparation for your next trip.

For international travel on private aircraft, Mobile Passport allows all valid passport holders traveling to- or from the U.S. – who have received a trip locator and invitation from the pilot – to share passport and travel info with the pilot prior to the flight via their mobile device.
Mobile Passport plus is a premium version of the Mobile Passport app that allows U.S. citizens and Canadian visitors to enjoy all the basic features of Mobile Passport in addition to other convenient features, like the use of the automated document scanner and encrypted storage of passport profiles to prepare for upcoming trips. We still offer a free basic version of Mobile Passport that will allow access to the designated express lanes. However, members of the free version will not be able to store passport information for upcoming trips or use the document scanner to automatically enter their document information. But, they will be able to manually enter and submit their details upon arriving at their port of entry. Neither version requires background check, interview or pre-approval.
The basic version of Mobile Passport is free. Depending on your user settings, you may be prompted to provide your password to download the app, but otherwise there are no fees associated with it. Mobile Passport plus is available in the in the App Store of Google Play Store and is priced at $14.99 per year with a free 7-day trial. The stores will charge the price of the purchase plus any applicable taxes, depending on your state/country.
No. Existing users of the Mobile Passport app will not be grandfathered in to MP plus. However, we may offer periodic promotions to our valued members. Stay tuned: follow us on social media or subscribe to our online newsletter to hear about our latest developments.
Mobile devices using matching operating systems (e.g. iOS and iOS or Android and Android), allow users to restore their purchase by entering their Apple ID or Google Play Store credentials on the separate device. Contrasting operating systems or different accounts require separate subscriptions (e.g. iOS device and Android device).
No. Travelers may still receive an error message while using Mobile Passport plus. The overall intention of Mobile Passport is to expedite the entry process into the U.S. thereby improving associated administrative and operating functions. However, due to various security reasons, U.S. Customs and Border Protection (CBP) may use their discretion whether to apply certain procedures as it deems necessary to determine access through the inspection area. Mobile Passport members may still receive an error message indicating that their submission has not been successfully processed by CBP.
No. When the app is updated this does not automatically sign you up for the paid premium Mobile Passport plus service. You will only be charged if you choose to make the upgrade. After opening the updated version of the Mobile Passport app you will find screens introducing the Mobile Passport plus premium service. You may choose to upgrade or stay with the free version of the Mobile Passport app. Payments will only be charged to your device account upon confirmation of purchase.
Members may determine their subscription status one of three (3) ways.

  1. Open the app and select the drop-down menu located in the top left side. If it reads, "Upgrade to MPplus," you are currently using the free version of Mobile Passport and may choose to upgrade to the premium version of Mobile Passport plus. If it reads, "Manage Subscription," you are currently using the premium version of Mobile Passport plus and may manage your subscription here.
  2. You will not receive an email from the App Store or Google Play Store if you are using the free version of Mobile Passport. If you have chosen to upgrade to the premium version of Mobile Passport plus, refer to the order receipt email sent to you by the store. It will detail the subscription renewal guidelines and links to how you can review your subscription directly in the store.
  3. Alternatively, members may open their device settings to view and manage their subscription.
You will have a 7-day free trial subscription of the Mobile Passport plus version of the app prior to purchase. If you would like to cancel your subscription before the trial period ends, please refer to the order receipt email sent to you by the App Store or Google Play Store. It will detail the subscription renewal guidelines and links to how you can learn more and review your subscription directly in the store or through your device settings.
After the 7-day free trial period for Mobile Passport plus expires the App Store or Google Play Store will automatically charge your account and initiate payments as per the applicable annual payout schedule. You can't request refunds for previous recurring charges, but you can cancel your current annual subscription before your next billing date. If you exceeded the trial period and made a purchase accidentally using your account, you can request a refund through your purchase history in the store.

If your request to cancel your Mobile Passport membership is in response to our recent decision to offer a premium version of the app called Mobile Passport plus, please know that the app update does not automatically sign you up for the paid premium version. You may still access and use the free version of the Mobile Passport app. You will only be charged if you choose to make the upgrade to Mobile Passport plus and exceed the 7-day free trial.

In the unfortunate case that you'd like to cancel your use of the app altogether and are using the free version of Mobile Passport, you may do so by uninstalling or deleting the app from your device.

If you made a purchase of Mobile Passport plus and are within the 7-day free trial period, you can cancel your current annual subscription in the Mobile Passport app, through the App Store or Google Play Store, and/or through your device settings. Please refer to the FAQ “How do I determine and manage my subscription status?” for more steps.

While the Mobile Passport app is authorized for use by U.S. Customs and Border Protection (CBP), the developers of the app, Airside Mobile, do not receive any funding from the government. We offered Mobile Passport for free for nearly five years during which time over six million people benefited from the expedited entry process into the United States. After long and careful consideration about how to best support the service financially, we decided to offer Mobile Passport plus in addition to offering a free version of the app. This allows us to invest more resources into maintaining the highest levels of security in the app, building greater functionality within the app, making operational improvements, as well as creating new products and services that will provide value to travelers beyond the Mobile Passport app. Our goal is to set the price that is both reasonable for our customers and sustainable for us to expand our efforts.
Complete steps 1-3 before you travel to further expedite your re-entry to the United States.
  1. Download the Mobile Passport app from the App Store or Google Play Store to an iOS or Android device. No pre-approval or interview needed!
  2. Make sure you are returning to the U.S. at one of the airports or cruise ports currently participating with Mobile Passport (see a list here).
  3. Set up your passport profile(s) on the app for each family member of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). If using Mobile Passport plus, you may scan and store your passports before your trip.
    1. Mobile Passport plus feature! Use the document scanner to capture the Machine-readable Zone located at the bottom of your passport.
    2. Or, manually enter the information directly on the app.
    3. Make sure your name appears exactly as it does on your passport. For instance, under your Surname, enter: last name. Under Given Names, enter: first name SPACE middle name SPACE middle name, and so on. All hyphens and apostrophes should be replaced by a SPACE. Prefixes and suffixes including titles and hereditary status should not be included except where the issuing state considers these to be legally part of the name. In such cases, prefixes or suffixes should be represented as components of the Given Name field.
    4. Photo: Touch the box at the bottom of the profile. Your camera will open up to allow you to take a "selfie" of the respective passport holder.
  4. UPON ARRIVAL and instead of filling out a traditional paper form, power up your device and turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone. Submit passports and customs declaration forms in the app.
  5. U.S. Customs and Border Protection (CBP) will send you a digital receipt in the form of an encrypted QR code in a few seconds. The code will expire after four (4) hours.
  6. Once you approach the inspection area, bypass the regular lines and follow the signs for the Mobile Passport Control express lane(s).
  7. Show your physical passports and QR code receipt(s), and briefly talk to a CBP officer.
Mobile Passport is designed and developed by Airside Mobile, Inc. Airside builds innovative digital identity products for individuals and businesses with privacy-by-design and leading-edge security as its guiding principles. Airside works closely with Airports Council International-North America (ACI-NA) and the U.S. Customs and Border Protection (CBP) to design and implement a secure, fast, and traveler-friendly process for Mobile Passport Control. To learn more about Airside and their partners, please visit: www.airsidemobile.com.
Yes. Set up a PIN and/or TouchID to open the app on your device. Your personal data is saved on your mobile device and transmitted securely to U.S. Customs and Border Protection (CBP) for review, just as if you were using an Automated Passport Control kiosk. The Mobile Passport app does not share your personal data with third parties nor is your personal data saved on a virtual system. If you set up your passport on the app and decide to transmit it securely to CBP for review, your digital receipt in the form of an encrypted QR code will expire four (4) hours after submission. The Mobile Passport app gives you the option of storing your data on your device or deleting it after your trip. We welcome you to read through our Privacy Policy here.
At this time, there is no way to digitally transfer passport information on the Mobile Passport app from one device to another. Due to security measures, you will need to manually enter it again on the device you intend to use while going through inspections with U.S. Customs and Border Protection (CBP).
Please know that it takes a few seconds to unlock the Mobile Passport app after placing your finger for TouchID or using FaceID to recognize your face. To set it up, make sure you turn on TouchID/Face ID in your device settings. After you open up the app and set up your PIN and passport profile, you will be asked if you'd like to activate TouchID/FaceID. Then, you will be asked two more times after logging in with your PIN. If you answer a total of three times with a "not now" response, the dialog will be skipped. To prompt the question again, you will need to reset the app.
There are three ways to change your PIN. You may reset your PIN on the unlock screen where you'll notice a prompt reading, "Forgot your PIN?" Or, you may set a new PIN after scanning a passport. You may also may uninstall/reinstall the app. Please be aware that since the only place your data is saved is on the app on your device, all of the existing passport profile(s) will be deleted if you choose to reset your PIN.
Select the profile icon on the upper, right-hand side of the home screen. Individually, select the profile you would like to edit or delete. Touch the field you would like to change. A keyboard or calendar will open to allow you to make the change(s) manually.

To delete a passport profile on an iOS device: scroll to the bottom, and select "Delete Passport" in the red bar. For an Android device: swipe right or left on the profile to get a red bar that reads "DELETE" on the left.

For renewed passports, we suggest that you delete your old passport profile on the app, then create a new passport profile.
Go back to the passport profile, then touch the image of the photo. Your camera will open up again and allow you to take another "selfie". Make sure to save your changes.
The document scanner is a Mobile Passport plus feature. It helps decrease time and error when creating passport profiles on the app. Instead of manually entering passport information, the scanner reads the code located at the bottom of the physical passport and automatically fills in the data fields. Try to use the document scanner feature in a stable, well-lit environment before you travel.

How it works:

  1. Check your mobile device settings to allow the Mobile Passport app access to your camera
  2. Open the Mobile Passport app, then select "Add Passport" and "Scan passport"
  3. Align the MRZ (Machine-readable Zone) code at the bottom in the drawn field.
  4. When the code is correctly positioned, the field color will turn green
  5. Confirm that the data on the app appears exactly as it does on the physical passport.
We are approved to list only those airlines that have international arrivals at the respective port of entry. Sometimes travelers are looking for airlines that are operating under a code-share partner, so take a look at the bottom of your ticket or in the flight status box. Also, check to see if you're on a pre-clearance flight. At these 15 locations, U.S. Customs and Border Protection (CBP) performs the same inspection of passengers and their belongings prior to boarding U.S.-bound flights. Passengers do not have to undergo a second CBP inspection upon arrival in the U.S. and therefore do not need and cannot use the Mobile Passport app.
If you need help with the Mobile Passport app during travel, ask the crew of your airline or cruise line during your final trip to the U.S. and/or U.S. Custom and Border Protection (CBP) authorities on the ground. We welcome your feedback, too. Your input helps us incorporate new features and functionalities to improve the whole process. Please email us at flightcrew@airsidemobile.com.
We'd love to hear from you! Follow us on social media or subscribe to our online newsletter to hear about our latest developments. You may also write a review in the Apple Store or Google Play Store or send us an email at flightcrew@airsidemobile.com. Your input helps us incorporate new features and functionalities to improve the whole process.

Mobile Passport is built on the foundation of personal data privacy. Airside Mobile does not store, sell or otherwise share personal data. Data is only located on the encrypted device. Airside Mobile does not have a central database or any other means to store receipt validation, which means that we cannot remotely cancel memberships.

Airside Mobile uses the standard Apple and Google subscription payment modules. After the 7-day free trial period for Mobile Passport plus expires the App Store or Google Play Store will charge your account and initiate payments as per the applicable annual payout schedule. If you believe that those processes - or any other store policies - are unsatisfactory, please address your concerns directly with the App Store or Google Play Store.

Customs Process (MPC)

MPC enables U.S. citizens and Canadian visitors to expedite their entry process into the U.S. by simplifying the associated administration functions. Travelers may use the app to submit their passport and customs declaration information to U.S. Customs and Border Protection (CBP) via their mobile device instead of using the traditional paper form. The app does not require pre-approval and is officially authorized by CBP.
Yes. You and your belongings will need to process through Federal inspections with U.S. Customs and Border Protection (CBP). You may use the designated fast Mobile Passport lane(s), scan the digital receipt in the form of an encrypted QR code on your mobile device, show your physical passport, and briefly talk to a CBP officer.
The Mobile Passport app may be used by U.S. citizens with a valid U.S. passport and Canadian citizens with both a valid Canadian passport and B1 or B2 visa status. Unfortunately, at this time, it won't work for U.S. Legal Permanent Residents. The Mobile Passport app is compatible with iOS and Android devices. You may check the exact requirements on the App Store and Google Play Store.
Group submissions may be made using the Mobile Passport app on one mobile device for all family members of the same household traveling together (provided that each family member is a U.S. citizen with a valid U.S. passport or a Canadian citizen with both a valid Canadian passport and B1 or B2 visa status). Confirm the passport data for each individual, then select all of the passports for your traveling party when you complete and submit your itinerary. This will give you separate digital receipts in the form of encrypted QR codes to present to U.S. Customs and Border Protection (CBP).
The Mobile Passport app is used upon your entry into the United States. Your port of entry is the location (e.g. airport, cruise port) where you will initially enter the U.S. and undergo screening by U.S. Customs and Border Protection.
Currently, you may use the Mobile Passport app at 25 airports and 3 cruise ports upon your arrival in the United States (see a list here). We're working on adding new airports and cruise ports. Please email us at flightcrew@airsidemobile.com to tell us where you'd like to see Mobile Passport next!
No. The Mobile Passport app replaces the traditional paper customs declaration paper form. You must still present your valid physical passport during inspections with U.S. Customs and Border Protection (CBP).
The U.S. Customs and Border Protection (CBP) “Trusted Traveler” programs and the Mobile Passport app are different, but they can complement each other.

Global Entry (aviation), Nexus (northern land border), and Sentri (southern land border) are "Trusted Traveler" programs, requiring a background check, fee, and interview. Once approved, you use a kiosk each time you arrive in the U.S., and then proceed to the designated lane where you will hand a paper receipt to a CBP officer and keep walking.

The Mobile Passport is a free app based on an automation program, meaning that it enables you to submit your passport and customs declaration information via your mobile device instead of the traditional paper form. It does not require a background check nor your "Trusted Traveler" number.

It is great to use both the “Trusted Traveler” programs and the Mobile Passport app so you can choose the shortest line and breeze through Customs on your preferred program. Your results may vary depending on the airport and the time of day.

Make sure not to use these programs interchangeably for the same inspections process.
The Mobile Passport app is not used for domestic travel inspections at TSA checkpoints nor affiliated with the TSA Pre-Check program at this time. Therefore, there is no designated space to enter your TSA Pre-Check information on the Mobile Passport app. The app is authorized by U.S. Customs and Border Protection (CBP) for U.S. citizens and Canadian visitors to expedite their entry process into the United States.
Yes. All airports and cruise ports associated with the Mobile Passport app have accessible Wi-Fi. Expedite the process by using Mobile Passport plus to set up your passport profile(s) days in advance and without being connected. Then, upon your arrival in the U.S., turn on your Wi-Fi or data, make sure the Date & Time settings for your device are set for your current, local time zone, and use the app to submit your itinerary to U.S. Customs and Border Protection (CBP). They will send you a digital receipt in the form of an encrypted QR code after they have reviewed your submission, which will expire after four (4) hours.
Your cruise ship will announce your terminal number as you're docking. If you're using Mobile Passport plus, you may set up your passport profile(s) on the app in advance, then complete your customs declaration form as you are arriving at your port of entry.
Download the mobile passport app for iOS
Download the mobile passport app for Android

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